Order Ready for Collection:
Once your order is complete, we'll send you an email notification informing you that your order has been dispatched, you can collect it at the following times: Monday to Friday: 8:00 am - 3:00 pm
Parcels requested to be left outside can be accommodated, however, we accept no responsibility if they are damaged or stolen.
Same Day Printing Orders:
If you've placed a Same Day Printing order, your order will be ready for collection from 2:00 pm onwards.
Important Collection Information:
Before coming to the warehouse to collect your order, please wait for the email notification confirming that it's packed and ready.
Warehouse Hours and Uber Pickups: When scheduling an Uber pickup, please ensure you:
* Check our warehouse hours of operation
* Provide Uber with your Order Name and Order Number for a smooth collection process.
Hours of operation: * Monday to Friday: 8:00 am - 3:00 pm
* Weekend & Public Holiday: Closed
Shipping Information
The delivery time for standard shipping is dependent on the freight carriers (Australia Post, Aramex, Couriers Please, TNT, Team Global Express Standard) and typically takes between 1 to 7+ business days from the date of dispatch from our warehouse.
Shipping Costs Our standard shipping rate is a flat fee of $10.00 plus $0.50 per item. For example:
1 items: $10.50
2 items: $11.00
3 items: $11.50
And so on...
Tracking Your Order
Once your parcel has been dispatched, you will receive an email notification with tracking details, allowing you to stay up-to-date on the status of your delivery.
Urgent Deliveries If you require expedited delivery, we recommend selecting our Express Shipping option at checkout. Alternatively, you can organise your own same day courier or uber delivery.
Express Shipping
Shipping Information Our Express Shipping option ensures your order is sent via Australia Post's Express service or Team Global Express Priority, guaranteeing fast and reliable delivery.
While most orders are delivered the next business day, please note that delivery times may vary for rural areas, taking up to 1-3+ business days.
Note: Delivery times are estimates and may be affected by factors outside our control, such as weather or high volumes of mail.
Tracking Your Order
Once your parcel has been dispatched, you will receive an email notification with tracking details, allowing you to stay up-to-date on the status of your delivery.
International Shipping Shipping Information
The delivery time for international shipping is dependent on the freight carrier and typically takes up to 25+ days from the date of dispatch from our warehouse.
Shipping Costs Our standard shipping rate is a flat fee of $18.00 plus $6.00 per item. For example:
1 items: $24.00
2 items: $30.00
3 items: $36.00
And so on...
Tracking Your Order
Once your parcel has been dispatched, you will receive an email notification with tracking details, allowing you to stay up-to-date on the status of your delivery.
Late or Lost Parcel
Tracking Your Order
We provide tracking information for all shipped orders, so you can stay up-to-date on the status of your delivery. As soon as your order is dispatched, we'll send you an email with the tracking details.
Investigating Late or Lost Parcels
If your order hasn't arrived by the estimated delivery date provided by the freight carrier, please contact them immediately and lodge an enquiry. It's essential to act quickly, as most freight carriers only maintain records for only 30 days from the date of pick up from our warehouse. After this time, they will not accept responsibility for any loss.
Reporting Late Deliveries
To ensure a swift resolution, please report any late deliveries to the freight carrier within 48 hours of the estimated delivery date.
Terms & Conditions
For more information on our policies and procedures, please refer to our Terms & Conditions. We're here to help and want to ensure you receive your order promptly and in good condition.
Unclaimed Orders
Important Notice
Please note that orders not collected within three (3) months of the dispatch date will be considered abandoned and cannot be claimed for a refund or replacement. To avoid disappointment, it is crucial to collect your order within this timeframe.
Charity Donation After the specified period, any unclaimed orders will be donated to charity. We encourage you to collect your order promptly to ensure you recieve your items and avoid contributing to unnecessary waste.
Remember Don't miss out on your order! Collect it within 3 months to avoid disappointment.
