Commitment to Quality We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.
Return Policy
Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
Returns are accepted within 14 days of purchase receipt.
Returned items must be in their original condition and packaging.
Noticeable wear on items renders them ineligible for exchange or refund.
BYO or supplied garments are not eligible for refund.
Supplying garments to Create Apparel is done at your own risk.
All returns must comply with the company's Terms & Conditions.
What Cannot Be Returned
Refunds or exchanges are not provided for: - Change of mind - Errors in approved proofs - Non-'print ready' artwork - Shipping delays
- Supplier stock delays
Incorrect garment size selections are not eligible for a refund or replacement.
Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.
Shipping Charges for Returns
The individual returning the product to Create Apparel is responsible for covering all shipping fees associated with the return.
We do not provide reimbursement for shipping charges.
Refunds will be issued to the initial payment method, excluding any delivery fees.
To Return Your Item
1. Email Create Apparel requesting a RMA (Return Merchandise Authorization) and provide:
Your name
Order number
Date of purchase
What garment(s) you would like to return
A short description of the manufacturing and/or print error
Photograph of garment
2. Our team will review your RMA request and contact you to discuss available options.
Important Notes
All garment(s) must be returned to Create Apparel to receive a replacement or refund.
It is the customer's responsibility to return garment(s) within two (2) weeks of Create Apparel issuing/approving the RMA request.
Create Apparel will require up to 5 working days to process your claim.
